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Refund Policy
Class Policy
We will not be liable to you for failure to perform any of our obligations if the venue is required to close by a force majeure event (meaning any cause beyond our reasonable control including without limitation, acts of God, war, insurrection, riot, civil disturbances, acts of terrorism, fire, explosion, flood, theft of essential equipment, malicious damage, strike, lock out, weather, third party injunction, national defence requirements, acts or regulations of national or local governments.)
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Please note if we are unable to run sessions due to any of the above we will endeavour to offer a replacement class but refunds will not be possible.
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Session fees must be paid in full at the beginning of term, fees will not be deducted for missed classes. If you would like any clarification please email us info@swimmingbuddies.co.uk
Shop Policy
Shipping: All orders will be processed and shipped within a minimum of 14 days. Delivery times may vary based on location and courier services.
Refunds: We do not offer refunds on personalised goods due to customer errors (e.g. incorrect spelling or details provided at checkout). Please ensure all information is correct before placing your order.
Returns: Non-personalised items may be eligible for returns or exchanges if unsatisfactory conditions apply within 14 days of receipt, provided they are unused and in original packaging.
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For any issues, please contact info@swimmingbuddies.co.uk